Once the internet has been ordered for the property, we are then in 12 month contracts with the internet provider and so are unable to simply cancel this connection and switch provider.

It is possible to remove the internet from your package entirely if you would prefer to set up an internet package yourselves with a different internet provider, however bear in mind that the rest of the 12 month contract which we have in place with your current provider needs to be paid for up-front to end the original contract.