You won’t need an engineer visit to activate the upgrade on the Plusnet connection, you’ll be sent a new router through the post and we’ll let you know the activation date for your upgraded connection once confirmed by Plusnet. Simply plug your new router in on this date and the higher speeds will then be applied. 

Virgin Media

You won’t need any new equipment if you are upgrading from 100mb to 350mb on the Virgin Media connection and an engineer visit isn’t required. We’ll let you know the activation date for the 350mb speed as soon as this has been confirmed by Virgin Media and the new speeds will simply be applied on that date, you won’t need to change the set up of your router at all.