If you'd like to upgrade to the SuperFast Fibre Optic broadband once your contract has begun and you're currently on a Plusnet connection, you will automatically be upgraded to the fibre connection with Plusnet. We will have already entered a contract with Plusnet and so it’s not possible to upgrade to Virgin Media at this stage.

As new equipment is required to activate the fibre connection with Plusnet, there will be a £49.99 upgrade fee (split between all tenants). There will also be a slight increase in your weekly cost going forward to cover the fibre connection, you will be able to see the price increase based on your group size on your Utility Order Form completed by your group to get the utilities account set up. The extra cost will be back-dated from the account start date to your next payment date.

If you aren’t able to locate this, simply get in touch and we’ll be happy to re-send this to you. If you'd like to request to upgrade once your contract has begun, please let us know.