If you’ve been sent a router through the post by Plusnet, this will be ready to plug in either on the activation date that you’ve been sent via email or once the engineer has been to your property to complete the internet installation.

Virgin Media

You’ll be sent a QuickStart kit through the post if your home already has a Virgin Media socket in place, these arrive pre-activated and you don’t need to call Virgin Media or UniHomes to get started. Simply plug the router in to the Virgin Media socket and the router should self-activate within 60 minutes. If it doesn’t, please place a pin into the reset button on the back of the router for 30 seconds, this will hard reset the router and should resolve any set-up issues.