Plusnet


If your installation didn’t go ahead as planned with Plusnet, your connection may have been activated remotely by the engineer, or the engineer may not have been able to gain access to the property.


You should have received your router through the post and so on your installation date if an engineer hasn’t arrived at your home, please try plugging in your router after the time-slot that the installation was due to go ahead. If the connection is up and running, the engineer will have been able to activate the connection remotely and will no longer need to come inside the property.


If your internet connection is not working when plugging in the router after the installation time-slot if the engineer didn’t arrive, please let us know and we’ll rearrange this installation for the next available date.


Virgin Media


If your installation didn’t go ahead as planned with Virgin Media, the engineer may not have been able to gain access to your property. Please let us know if your appointment didn’t go ahead due to the engineer not showing and we will request for this to be rearranged for the next available date.