Plusnet


Plusnet usually require a 2-3 week lead-time to get an installation booked in, we'll work to get the installation booked in for the first day of your contract. If we receive the completed documents from your group just before your contract start date, there could be delays to the internet being installed. Rest assured, we’ll get this booked in for the next available installation date.


If you already have an active Plusnet connection in your home, the router will be sent through the post and an engineer won’t be required. We’ll request for the router to be sent through the post ready for your contract start date, however there could also be delays to this if we receive the completed documents from your group just before your contract start date.


 


Virgin Media


Virgin Media usually require a 2-3 week lead-time on installations due to engineer availability, this can be less if your property has previously had a Virgin Media connection installed. We'll work to get the installation booked in for the first day of your contract.


If we receive the completed documents from your group just before your contract start date, there could be delays to the internet being installed. Rest assured, we’ll get this booked in for the next available installation date.


If you already have a Virgin Media connection set up in your property, the QuickStart pack will be sent through the post with instructions on how to set this up and an engineer won’t be required. We’ll request for the router to be sent through the post ready for your contract start date, however there could also be delays to this if we receive the completed documents from your group just before your contract start date.