If your property doesn’t offer a fibre connection, then the standard ADSL connection with Plusnet will be automatically applied to your utilities account which is included in your fixed weekly cost. If you’re struggling with the speeds on the standard ADSL connection, you can speak to Plusnet technical support who can run speed tests and try to improve the speed and connection. You can view details on how to contact Plusnet technical support on our article ‘How do I speak to technical support?’.