Some properties are fitted with a prepayment meter for either gas and electric or both which require a manual top-up. We’ll be made aware of the type of meter you have once your utilities account has been set up. If it does require a manual top-up, we’ll let you know before you move in.


A prepayment meter is topped up with either a key or card at your local PayPoint or Post Office to keep your energy supply running, we’ll then refund you for the amount topped up following proof of receipt. To be refunded for a top-up receipt, please get in touch with a copy of the receipt and we’ll refund this straight back to the tenant who sends the receipt, using the bank details we have on our system.


The key or card should be ready and waiting at your property left by the previous tenants when you move in, please just let us know if you aren’t able to locate this and we’ll arrange for a replacement to be sent as soon as possible.


Rest assured, we’ll be working hard in the background to ensure that the meter is swapped to a standard credit meter as soon as we can, so that you no longer have to manually top-up. This can take several weeks to complete and we aren’t able to process this switch with the energy supplier until your utility contract has began. As soon as the meter is ready to be swapped, we’ll check with your group on the best time that somebody in the group will be available at the property to get this booked in as soon as possible.