If we’ve failed to collect your monthly payment on the due date, this will go through the automated process where we will re-attempt to collect the payment up to 4 times per month, within 3-5 working days from the last attempt.


If you would prefer to pay on a different date for this month, please confirm your preferred date and we will make a note of this on your account. Your payment will continue to go through the automated collection process, however in the meantime you can rest assured that your payment won’t be escalated (once we’ve received confirmation of your payment date).


We aren’t able to permanently change the date that your payment is collected via Direct Debit, as our system is set up to automatically attempt to collect the payment on the first working day of each month. You can find out more about this on our article ‘I want to change my payment date’.