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Categories
Finding a Home
How do I request a viewing?
I haven’t heard back from my viewing request
Finding a home during Covid-19
I would like more information on one of the properties
Will any more houses be added?
I’m looking for a room within a shared house
Can I sign with you for a short-term let?
Can I sign with you even if I’m not a student?
Can I sign for the bills package with my Letting Agent?
View more help in this section
Bills Package
I would like some more information on the bills package
How do I sign for the bills package?
Can I sign for the bills package after my tenancy has already started?
I would like to re-sign for the bills package next year
View more help in this section
Your Contract with Us
I've moved out of my address
An additional housemate is moving in
My tenancy start date has changed
I would like to cancel my contract
Do I need to do anything when the contract ends?
I would like to see the terms and conditions
View more help in this section
Billing & Payments
When will my payments be collected?
I don't have a UK bank account
My Direct Debit hasn't been set up correctly
I want to change my bank account
I want to change my payment date
How is the Direct Debit form linked to my account?
I have set up a Direct Debit through my housemates email they received
I have completed a Direct Debit form but haven’t received a confirmation email
I'm not moving in yet, can I start paying when I actually move in?
Do I need to cancel my Direct Debit at the end of the contract?
How do you calculate my monthly cost?
I want a breakdown of the cost
I have had an additional payment collected
Why has my payment failed?
Will you attempt to take my payment again?
I can't afford to pay this month
I've been charged £12.00
Can you take my payment from a different bank account?
I'd like to pay on a different date
Can I make a one-off payment?
View more help in this section
Gas & Electricity
I have a prepayment meter, how does this work?
How do I top up the prepayment key or card?
I have received a new key or card in the post?
My meter doesn’t require a key or card but is in prepayment or vend mode
Do I need to monitor my energy usage?
Do I need to send you meter readings?
I've received a letter from an energy supplier
Why have I been contacted by an energy supplier?
I have no power!
I smell gas, do I have a leak?
View more help in this section
Internet
How do I contact technical support?
My internet has stopped working
I don’t have the correct sockets
The internet speed is too slow
What are the speeds of the standard internet included?
What are the speeds of the faster internet option?
Can I upgrade later on?
My property doesn't offer fibre
When will my internet be installed?
I want to change my installation date
Can I get my installation any earlier?
Do I need to be in for the installation?
I missed my router delivery
I’m not sure when I will be available for the installation
My installation date still hasn’t been confirmed
My internet installation has been delayed
Nobody turned up for my installation
The engineer wasn’t able to install
How do I activate my router?
Do I need to return my router?
I want to upgrade before my contract has started
I want to upgrade during my contract
When will my upgrade be activated?
Does an engineer need to come for the activation?
I want to switch provider
My property doesn’t offer fibre
View more help in this section
Water
I have received a letter from the water supplier
Why have I been contacted by the water supplier?
I have no hot water!
I think I have a leak!
View more help in this section
TV Licence
Do I need a TV Licence?
Can I remove the TV Licence from my package?
I have received a letter from the TV Licensing Company
View more help in this section
Other Support
I'd like to advertise on the UniHomes website
I need help on my dashboard
View more help in this section
