We waiver the late payment charge on your first failed payment as a gesture of goodwill, however a £12.00 late fee will automatically be added to your payments if we fail to collect your monthly payment when due in future. This is as per the terms and conditions of your contract and this can’t be reversed.
Please note that if you have incurred a £12.00 late fee, this will only be applied once per month and not each time that the attempt fails.
If you're struggling with your finances and would like support, UniAdvocates offer free, independent and confidential support for students, including issues with mental health, finances and academics. You can find out more information on our article 'Student Support Services' or on the Uni Advocates website here.
You can find additional advice and practical tips to help with your finances with Student Minds on their help page here.