Once your group have confirmed that you'd like to upgrade to the SuperFast Fibre Optic connection with Plusnet, the request will be sent to Plusnet and the fibre connection is usually activated within 2 weeks of this. Within this time-frame, you’ll receive your new router through the post and we’ll let you know the activation date once it’s been confirmed by Plusnet. Simply plug your new router in on the confirmed activation date and start using your faster connection.
Once your group have confirmed that you'd like to upgrade to the 350mb connection with Virgin Media, the request will be sent to Virgin Media and your new connection should be activated within a week. You won’t need a new router for this upgrade, your new speeds will simply come in to effect on your fibre activation date.