UniHomes Help Centre
Categories
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Finding a Home
- How do I request a viewing?
- I haven’t heard back from my viewing request
- I would like more information on one of the properties
- Will any more houses be added?
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Bills Package
- I would like some more information on the bills package
- How do I sign for the bills package?
- Can I sign for the bills package after my tenancy has already started?
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Your Contract with Us
- I've moved out of my address
- An additional housemate is moving in
- Can I have a copy of the contract or a utility bill?
- Do I need to do anything when the contract ends?
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Billing & Payments
- When will my payments be collected?
- I don't have a UK bank account
- How do you calculate my monthly cost?
- Will my payment amount change throughout the year?
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Gas & Electricity
- I have a prepayment meter, how does this work?
- How do I top up the prepayment key or card?
- Do I need to monitor my energy usage?
- Do I need to send you meter readings?
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Internet
- How do I contact technical support?
- My booster isn’t working correctly
- What are the speeds of the standard internet included?
- What are the speeds of the faster internet option?
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Water
- I have received a letter from the water supplier
- Why have I been contacted by the water supplier?
- I have no hot water!
- I think I have a leak!
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TV Licence
- Do I need a TV Licence?
- Can I remove the TV Licence from my package?
- I have received a letter from the TV Licensing Company
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Other Support
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